"Maintaining Insurance CLaim Files"?

I am having toubles understanding this.

Answer:
What is your question?

Every claim that is filed at an insurance company has a claim file. Claims adjustor's maintain them by following up with the claimants, settling claim, documenting file, and keeping all correspondence current.

Is that what you are asking?
Keeping the files up to date. Not sure which part of it you're not understanding, it's pretty basic!
last time i heard, insurance files had to be maintained for 7 yrs
before they could be destroyed

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