How long does an insurance company investigate for a death claim if the deceased died out of the U.S.?

My father passed way out of U.S. about two months ago when we was on vacation out of the U.S.. He had a life insurance with some company in U.S. (big company).Once I got back here and sent the claim form and a certified death certificate also all the documentation to the claim department. Then they sent me the letter that they will try to get this claim done in 30days period. Once 30 days later, I called them they need to extend the processing time for another 30 days. I wasn't sure so called them again to find out why they did delay the claim, eventually, they said, they are processing the claim and can't expect when the claim will be done. I really confused what they are trying to do with it and have no hope to get the money.

Have anyone ever claimed in this case before,would you advice me what I should do with them. We really need the money to pay all the bills and resolve our hardship financial problems.(The beneficiary is my mother)I'd like to how long we have to wait ...

Answer:
How did he die? Was there anything that make the investigator suspect the validity of the death certificate? Also how long has he had the insurance? If he only had it for less than a year, I can see why they are delaying it. Something tells me ins co is suspecting the insurance fraud. Not saying there is, but, think form their position. If he died of natural cause and you give them a death certificate from a foreign doctor, how are they supposed to say okay, here is your money? Maybe you should offer to provide other evidence (like dental record that matches the body, etc.) They could take a long time unless you can convince them there is no fraud. Call them and show your willingness to provide whatever evidence they need.
Your life insurance policy should have what the expected payout date is - usually it's 30 days.

As long as you have a certified death certificate, there shouldn't be any additional delay - You should write to the insurance company, enclose a copy of the part of the policy where it says when it will pay, and let them know that they are in breach of their own contract. that should get them moving quickly.

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