"your call may be monitored"?
Answer:
nope - cuss away
they are training staff to say the right things at the right time
No, it's more for if you try to say they said something, they can prove they didn't, etc. So they have proof the phone call happened,and everything that was said and/or agreed upon about whatever.
The reason a call is monitored varies per business. Usually, it is for the legal protection of the company, to ensure that their employees do not commit an error as well as to keep track of customers calling and their answers/behavior.
haha idk but i do it anyways. I think they say it just so you know that they will have ur call if their is a lawsuit or some stuff like that. cuz i really dont think they use it to improve their customer service cuz all calls like that stll suck and u have to wait like six hours to talk to a real person.
Hi there Mel
Your question may or may not have been monitored.
And now we will play you some music while you press number 2 on your keypad.
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When you have finished pressing number 2 please turn round 3 times and whistle "Happy Birthday" 4 times because it's Phyllis' birthday in the typing pool.
Well, actually, it's her birthday everywhere . . . . .
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The basic reason for this message is because it is illegal to record a conversation without your permission. If they record it without telling you they would not be allowed to use it in a legal proceeding (if it came to that).
When you continue your conversation you are giving them permission. The reason you hear is just a boilerplate reason so you will do this.
I used to work in a call center. They recorded our calls. Every so often, we were called in to listen to our calls and we were graded on those calls. Mainly they monitor the calls for their protection and to verify what was said if a customer calls back to complain.
Monitored does not necessarily mean recorded. It can mean simply that the time and length of the call is noted. Where it is recorded it is usually for the purpose of staff training or for evidence in the event of customer complaints.
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