HELP i cant withdraw from my atm mastercard debit card : (?
i am able to go inside my account after typing my pin code, and after i select a specific amount it says "no transaction allowed"
what the **?
so the card isnt damaged anyway because i can access my account, the expiration date isnt until a year from now, and i am pretty sure i have money because i can still check my statement account online. it also says there its "activated"-the debit card.
i called mastercard but the customer service person was rude and yelled at me because i asked her twice to repeat her answer and her voice was toooooooo soft to begin with. she said
"the institution for this is currently offline"-it is the weekend in this country where i am vacationing.
please help me!:( all my money is in this card.
Answer:
you need to get your card holder to fix this.
some cards do not allow foreign transactions without verification prior to arrival. other cards may not participate with the atm network in the country you are in. Also it can take upto 3 days for the atm network to recieve the update initiated by your company.
You could try a different atm. Some atms may not work with your network.
Call you bank now. Ask them to activate your card for international transaction and tell them you need a fast activation request so you can use it at the atm, or a bank. Merchants may take a day or so.
If it is a US issued debit card and you are outside of the US.
Take your ID (Including passport) to a bank that takes MasterCard. Tell them your bank said in the US you could get a cash advance with this card. It ran through exactly like a MasterCard is. In case of fees both ways do not take out too much money from your account. If they won't ask which bank will. You might want to try a bank that has a US bank branch where you are located.
If not you will need a friend or relative that trust you to wire money to you using Western union or Money Gram whichever they have where you are located.
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