What are the best questions to ask at a call center interview (collections position)?
Answer:
There are probably questions bouncing around in your mind; you just haven't thought about it in that way. What type of things concern you?
--What is the process for escalation of a problem call?
--What is the average time the current staff has been employed by the company?
--If you are fortunate enough to get the job, who would you work for? Do you get to talk to this person before you make a decision?
--What is the typical length of call?
--How many calls does the average person address per hour/day?
--What is an example of a strange/amusing call?
--What type of feeling does an employee have when they leave for the day? (inspired, shaken, satisfied, drained, frightened, angry?) Other Questions and Answers: