What should you do when your boss asks you to something you don't know how to do?

I have been working in my office for 4 years and until recently was very happy. I am a computer programmer. 4 months ago there was a reorg. I was chosen to work on a new project with new technology and pulled from what I had been working on. I did not know how to do the new work. They have put off sending me to training and the last 4 months I have basically done nothing but read technical manuals. I am just beginning to get the training I need. My boss has asked me to learn to use a piece of software. I started learning and made considerable progress but have run into a snag that I can't figure out how to solve. I searched on google, looked for help online in forums, etc. and still can't solve it. I told my boss and he said I needed to figure it out. He also told me had already solved my problem, but he wouldn't tell me the answer because he wanted me to figure it out. He told me to research a few other things. I have no background in these things.

Answer:
No matter what he says you need to contact the software company anyway, trial version or not they will be able to help you with this problem right away and if your boss has a hissie fit about that then you can also report him for abuse and that will put him in his place fast.
You are not to blame for not understanding what he wants you to do and if he knows how to do it and refuses to show you how then that too can be reported but first contact the software company for their help and that way you will learn from the best because it's their own product and they will be happy to help you with it.
Best of luck to you and don't let your boss continue to intimidate you any further.
start asking questions and lots of them.
this may sound stupid, but did you call the software company?
If he was a good boss he would not be asking employees to do stuff that they aren't trained for.
That's very inconsiderate of your boss. The time it takes him to tell you the answer, the more loss of productive time. Asking is very important. If he's not helping you, it's obviously not a great organizational culture you're working in since it lacks teamwork and decentralization.
Sounds like you boss is putting you to the test..He wants you to either break or succeed.show him that you can figure it out..talk to other workers and see what they have for you.
Try to find who knows except your boss.
Report him for using illegal software. They will come arrest him. Problem solved;)
Evidently, he is wanting to add to your knowledge by allowing you to figure out the snag to enrich your skills and capability of being a top notch problem solver. If you can figure this out, it would be a coo for you. However, to attempt to perform such tedious tasks without training is a lot to ask. Go ahead and try to research one more time for the answer and it you're still stuck, I'd go to him and present him with your research up to that point and at least he will know you have diligently tried. Perhaps you know of someone who is familiar with this program who could give you a few tips. Good luck.
Is your boss the CEO of your company? If not, go one step above your boss and explain your situation. If that doesn't help, I'm sure your skills would be appreciated somewhere else.
It seems that more and more companies do not properly train their employees anymore, everyone just gets thrown to the wolves. Do you have any other co-workers that can point you in the right direction?

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